Returns Policy
At Wacky Fruit, we value your satisfaction with your online purchases. We understand that sometimes returns are necessary, and we want to make the process as smooth and convenient as possible. Please review our returns policy below for information on how to return products purchased from our online shop.
Return Eligibility:
Our products are perishable goods and are not eligible for return unless they are damaged / defective or incorrect products were received.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or a refund, depending on your preference.
How to Initiate a Return:
To initiate a return, please follow these steps:
a. Contact us by email to inform us of your return request.
b. Provide your order number, a detailed description of the reason for return, and any relevant photos if the item is damaged.
c. We will provide you with instructions on how to return the product.
Return Shipping:
You are responsible for the cost of return shipping unless the return is due to a damaged / defective product or incorrect products were received.
We recommend using a trackable shipping method and retaining proof of return in case the package is lost or damaged in transit.
Refunds and Processing:
Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds will be processed within 3-5 business days of receiving the returned item.
Refunds will be issued to the original payment method used for the purchase.
Exchange:
If you wish to exchange a product, please follow the return process mentioned above and specify the replacement item you desire.
The exchange item will be shipped once we receive and inspect the returned product.
Restocking Fee:
A restocking fee may apply for certain returns, especially if the product is returned in a used or damaged condition. The amount of the restocking fee will be determined on a case-by-case basis.
Non-Returnable Items:
Some products may not be eligible for return, such as personalised items, clearance items, or products designated as non-returnable in the product description.
Contact Information:
If you have any questions or need assistance with a return, please contact our customer support team:
Email: sales@wackyfruit.co.za
We strive to provide excellent customer service, and we are committed to making your online shopping experience with Wacky Fruit (Pty) Ltd enjoyable. If you have any questions or concerns, please do not hesitate to reach out to us. Thank you for shopping with us!
